Defect Reporting

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Key Points
In Brief
Rectify Defects Step by Step

Instant, Informative Reporting

Defect reporting is crucial to ensure a vessel is kept in good working order.

The defects module is a small portal in itself, from here you can filter down by Vessel, User and Contract to get the best picture.


The Defects are based on our flexible Actions system which allows the team to follow a flow chart based procedure that consists of Office or Crew specific questions.

See our example below:

  • Defect Raised for Vessel Arine
    Raised 11/03/2021 10:16 by John Doe (Master)
    • Fleet Ops Tagged
    • Post To Slack
  • Defect Report
    Normal Priority by John Doe (Master)

    I inspected the Port Main Engine today as part of my Daily Checks, There's a slight oil leak from bottom of the oil pump housing.

    • Email Sent To Marine Superintendent
    • Marine Superintendent Tagged
  • Complete Defect Checklist
    by John Doe (Master)

    Completed R3 Form
    Explained proficiently the issue to crew
    Read and understood IMS procedure
    Confirmed Part Faulty

    • Email Sent To Marine Superintendent
    • Marine Superintendent Tagged
  • Immediate Action Taken
    Added 11/03/2021 10:48 by John Doe (Master)

    I've wiped the leak and placed some spill pads underneath so we can hopefully pinpoint where it's coming from. Suspect it could be a Gasket leaking.

  • Comment Added
    Added 11/03/2021 11:05 by Joe Bloggs (Superintendent)

    Hi John, We've had this before, monitor it for now (Record amount of oil lost) and we will get a gasket sent out ASAP @Greg H  Can you remember the name of this gasket?

    • Email All Involved
    • Post To Slack
  • Comment Added
    Added 11/03/2021 11:09 by Greg House (Technical Coordinator)

    Hi Joe, It's the oil pump gasket (part no.3852477) Checking the system we have three in the Main Stores @Dave W Can you confirm and get this boxed up for the Arine?

    • Notification Sent
    • Post To Slack
    • Email Sent To Stores
  • Action
    Completed 11/03/2021 12:21 by Dave Web (Stores)

    Item Packaged and Addressed to Arine

  • Action
    Items Dispatched 11/03/2021 14:26 by Dave Web (Stores)

    Item no.3852477 (Oil Pump Gasket 362) Dispatched to Vessel Arine

    • Email Sent To Marine Superintendent
    • Email Sent To Stores
    • Email All Involved
  • Action
    Received 12/03/2021 10:21 by John Doe (Master)

    Item Received

  • Action
    Item Fitted 12/03/2021 14:54 by John Doe (Master)

    Item fitted as per work instruction 156, Thanks for the quick fix on this team.

    • Email Sent To Marine Superintendent
  • Complete
    Defect Closed

    Office Closed - 11/03/2021 15:06
    Crew Closed - 12/03/2021 17:31


You can attach pictures at any step and add comments using the comments side bar, you can also pull any user on the system into the defect. All these features help you close out defects quickly and stay on charter


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